e.l.f. Esponja Total Face
🚚 Free Shipping & 30-Day Free Returns
Enjoy Free Standard Shipping across the USA and 100% Free 30-Day Returns with zero restocking fees.
📦 Shipping Policy
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Target Destination: We ship exclusively to physical addresses within the 50 United States.
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Order Processing (Handling Time): 0 to 3 business days (Mon – Fri). Orders placed after 5:00 PM ET or on weekends begin processing the next business day.
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Transit Time: 0 to 3 business days (Mon – Fri).
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Total Estimated Delivery: 1 to 6 business days.
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Tracking: A tracking number will be emailed to you as soon as your order ships.
🔄 Return & Refund Policy
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30-Day Return Window: Items can be returned within 30 days of delivery.
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100% Free Returns: We provide a prepaid return shipping label for all eligible returns (including customer remorse, wrong size, or defective items).
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Zero Restocking Fees: We do not charge any restocking or return fees.
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Item Condition: Must be new, unused, and in original packaging with all accessories included.
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Fast Refunds: Once inspected at our warehouse, your full refund is processed back to your original payment method within 7 business days.
⚠️ Damaged or Incorrect Orders?
If your item arrives damaged, defective, or incorrect, please notify us within 48 hours of delivery with photos of the item and packaging so we can expedite a free replacement or instant full refund.
📩 How to Start a Return or Inquiry
Returns are accepted by mail with prior authorization. Contact our customer care team with your order number:
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📧 Email: inquiry@usamegashop.com
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📞 Phone: (202) 643-6209
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🏢 Address: 13873 Park Center Rd, Suite 350, Herndon, VA 20171, USA
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🌐 Website: usamegashop.com