TrustyPup Easy Explorer Medium Guaranteed On-Board Travel Pet Carrier, Black, 16 lb Limit
- Guaranteed On-Board (GOB): Easy Explorer is part of our GOB Program; follow the instructions on our packaging to register your carrier to guarantee that your pet in their carrier is not denied boarding on Major US and Canadian Airlines based on carrier size (rules and limitations apply)
- Pet Carrier Medium: Carries small dogs or cats that measure 16 inches (42 cm) in length from base of tail to chest and 10 inches (25 cm) in height from floor to their back while standing and weigh up to 16 lbs (7.25 kg); for you and your pet's safety do not exceed measurements; great for medium cats and small dog breeds, Pomeranians, chihuahuas, and yorkies
- Optimal Airflow: Coated mesh panels provide optimal ventilation and stand up to claws and paws; pets can look out, and you can check in on your pet without opening the carrier
- Luxurious Liner: Faux-lambswool liner cradles your pet as they lounge and sit; liner is conveniently removable and machine washable to help keep carrier clean between uses
- Versatile: Removable adjustable shoulder strap to carry over the shoulder; quick grab handles for hand carrying; security strap allows you to secure carrier on trolly suitcase handles and in cars
π Free Shipping & 30-Day Free Returns
EnjoyΒ Free Standard Shipping across the USA and 100% Free 30-Day Returns with zero restocking fees.
π¦ Shipping Policy
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Target Destination: We ship exclusively to physical addresses within the 50 United States.
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Order Processing (Handling Time): 0 to 3 business days (Mon β Fri). Orders placed after 5:00 PM ET or on weekends begin processing the next business day.
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Transit Time: 0 to 3 business days (Mon β Fri).
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Total Estimated Delivery: 1 to 6 business days.
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Tracking: A tracking number will be emailed to you as soon as your order ships.
π Return & Refund Policy
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30-Day Return Window: Items can be returned within 30 days of delivery.
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100% Free Returns: We provide a prepaid return shipping label for all eligible returns (including customer remorse, wrong size, or defective items).
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Zero Restocking Fees: We do not charge any restocking or return fees.
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Item Condition: Must be new, unused, and in original packaging with all accessories included.
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Fast Refunds: Once inspected at our warehouse, your full refund is processed back to your original payment method within 7 business days.
β οΈ Damaged or Incorrect Orders?
If your item arrives damaged, defective, or incorrect, please notify us within 48 hours of delivery with photos of the item and packaging so we can expedite a free replacement or instant full refund.
π© How to Start a Return or Inquiry
Returns are accepted by mail with prior authorization. Contact our customer care team with your order number:
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π§ Email: inquiry@usamegashop.com
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π Phone: (202) 643-6209
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π’ Address: 13873 Park Center Rd, Suite 350, Herndon, VA 20171, USA
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π Website: usamegashop.com